• Warranty Policy

     

    • ORICO provides24 Months Quality Warranty for Orico Products.


    Detail Information are as follows

    1.24-Months Warranty

    • All purchases of Orico Products, if there goes any kinds of malfunction, we provide 24-Months Quality Warranty.
    • Original Purchase invoice, Serial number (If applied), details fault description required. • Photos maybe required for warranty purpose.

    2. Warranty are not compatible with the following conditions

    A. Products that had been artificially damaged, or undergone damage caused by mistake, abuse, wrong operation, inappropriate accessory connection, inappropriate operation and etc during course of using
    B. Products had been opened from the inside or repaired by unauthorized agencies
    C. Products that had been damaged by natural disasters such as earthquake, flood, hurricane and etc.
    D. Products that exceeded our warranty period.
    E. Proof of purchase such as Invoice lost, or without purchase proof.
    F. Wrong proof of purchase, or tampered purchase proof.

    3 Cautions

    Products that had been artificially damaged, or undergone damage caused by mistake, abuse, wrong operation, inappropriate accessory connection, inappropriate operation and etc during course of using are exempt from our warranty policy. However, we still provides repair service for these items, only if buyers sign an Agreement for Special Repair Service first.

    Please note that cost cause by repairing and maintenance service mentioned above are on buyers' part.

    Warranty Policy for Australia and New Zealand:


    ORICO’s Warranty Commitment
    Terms and conditions of ORICO’s warranty described herein adhere to the guidelines set forth by the Australian Competition & Consumer Commission (“ACCC”), in addition to the applicable provisions under the Australian Consumer Law (“ACL”).
    Furthermore, the applicable goods from ORICO come with guarantees that cannot be excluded under ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    The Scope

    ORICO warrants its products to be free from defects in material and workmanship (“Warranty”) during the warranty period. The Warranty does not cover software. If a product proves to be defective in material or workmanship during the warranty period, ORICO shall bear the costs of repair or replacement.
    This Warranty shall remain valid for two years from the date of purchase, and applicable for the ORICO products purchased or obtained from authorized retailers/distributors in Australia (“Products”). For the sake of clarification, this Warranty shall apply to the Products under ordinary usage. ORICO reserves the right to determine whether the Products were operated within the scope of ordinary usage.

    Procedures on Clamming the Warranty

    The Products shall be returned to the authorized retailer shop where the purchase was made (“Original Source”). Upon acceptance of the Products, ORICO is committed to provide the replace products to the Original Source in a reasonable manner, or credit only if models EOL via Distributors to Resellers.

    Exclusion of damages

    The extent of ORICO’s Warranty is limited to the cost of repair or replacement. Under no circumstance shall ORICO be liable for:
    1.    Damages to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
    2.    Any other damages, whether incidental, consequential, or otherwise.
    3.    Any claim against the customer by any other party